Diagnose Before You Prescribe
Run short, structured interviews with owners, frontline staff, and customers. Ask the five whys, map recurring themes, and verify contradictions. Capture specific examples, not opinions. Share back findings transparently and invite comments to refine accuracy together.
Diagnose Before You Prescribe
Combine POS exports, invoice histories, calendar bookings, and simple footfall counts with public data like Google Trends. Cross-check anecdotes against numbers. Use spreadsheets, not expensive platforms. Tag anomalies, highlight correlations, and keep assumptions visible for healthy challenge.